Data protection

Controller

IntelyGames is a brand of Intelygence GmbH. Intelygence GmbH is a registered company in Germany (corporate imprint: intelygence.com/imprint).

The controller responsible for processing personal data on this website and within Heroes of Legends is:

Intelygence GmbH
Messdorfer Str. 12
53121 Bonn
Germany
Email: Contact us through the in-game support channel or our website contact form.

General principle

We aim to collect as little personal data as reasonably possible. We process personal data only where necessary to provide the game, operate user accounts, maintain security, process payments, comply with legal obligations, prevent abuse, or improve the service.

Data processed when visiting the website

When you access this website, technical data may be processed automatically. This may include your IP address, browser type, operating system, requested pages, date and time of access, referrer URL, and server log data.

This processing is necessary to deliver the website, maintain technical stability, detect abuse, and secure our systems.

Account and gameplay data

If you create or use an account, we may process account identifiers, login credentials, session identifiers, game progress, inventory, cards, currencies, settings, combat logs, marketplace activity, reports, moderation records, and related gameplay data.

This data is required to provide persistent gameplay, prevent fraud, enforce rules, restore account state, and operate the game.

Payments and virtual goods

If paid features are offered, payment processing may be handled by external payment providers. We do not need to store full payment card details ourselves. We may process payment status, transaction identifiers, purchased products, invoices, refund status, and fraud-prevention information.

Payment providers process payment data under their own terms and privacy notices.

Chat, reports, and moderation

If chat, player reports, names, guilds, messages, marketplace listings, or other user-generated content are available, we may process this content to provide the feature, investigate reports, enforce rules, prevent abuse, and comply with legal obligations.

Reported content may be reviewed manually or with technical support tools.

Cookies and local storage

We may use technically necessary cookies, local storage, or similar technologies to keep you logged in, remember settings, secure sessions, prevent abuse, and provide core game functionality.

Non-essential analytics, marketing, or tracking technologies will only be used where legally permitted and, where required, after consent.

Automated processing and AI-supported tools

We may use automated systems or AI-supported tools to help operate the game, detect abuse, classify reports, assist support, analyze technical problems, or improve gameplay systems.

We do not make solely automated decisions with legal or similarly significant effects on players without appropriate human oversight.

Legal bases

Depending on the context, processing may be based on contract performance, legal obligations, legitimate interests, consent, or the establishment, exercise, or defense of legal claims.

Retention

We retain personal data only as long as necessary for the relevant purpose. Account and gameplay data may be retained while the account exists. Security logs, payment records, moderation records, and legal records may be retained longer where necessary for security, compliance, fraud prevention, accounting, or legal defense.

Processors and service providers

We may use external providers for hosting, infrastructure, email, payment processing, analytics, security, customer support, or development operations. Where required, these providers act under data processing agreements.

International transfers

Where personal data is transferred outside the European Economic Area, we use appropriate safeguards where required, such as adequacy decisions, standard contractual clauses, or equivalent legal mechanisms.

Your rights

Subject to legal requirements, you may have the right to access your personal data, request correction, deletion, restriction of processing, data portability, object to processing, and withdraw consent where processing is based on consent.

You may also lodge a complaint with a competent data protection supervisory authority.

Contact for privacy matters

For privacy requests, contact: Contact us through the in-game support channel or our website contact form.