GDPR information

Controller

IntelyGames is a brand of Intelygence GmbH. Intelygence GmbH is a registered company in Germany (corporate imprint: intelygence.com/imprint). The controller for personal data in Heroes of Legends is Intelygence GmbH — see also Data protection and Imprint.

Your data protection rights

Under the General Data Protection Regulation, you may have the right to request information about your personal data, correction of inaccurate data, deletion of data, restriction of processing, data portability, and objection to certain processing activities.

Consent

Where we process data based on your consent, you may withdraw that consent at any time with future effect. Withdrawal does not affect processing that occurred before withdrawal.

Deletion and restriction requests

You may request deletion of your account and personal data. Signed-in players can also use the self-service controls described below under Self-service account controls.

Some data may need to be retained where legally required or necessary for security, fraud prevention, accounting, dispute handling, or legal defense—even after account termination or reset.

Self-service account controls

Signed-in players can open Settings → Account in Heroes of Legends for the following actions without contacting support:

Personal data download

Download a human-readable Markdown snapshot of your account and gameplay (for example login id, display name, ingame gender, purchase history, infractions, chat records tied to reports or moderation, quests, campaign zones, cards, castle level, equipment, production, borderlands, arena ranks, tower progress, item inventory, resources, and active trades). The export uses the same information shown in the game client, not raw database or technical state. You can trigger one export per day. This supports your right of access and data portability.

Lock account

Temporarily block sign-in to your account for a chosen period (1 to 90 days) if you suspect unauthorized access. You are logged out immediately and cannot sign in again until the lock period ends. Your account and its data remain stored; this is a restriction measure to prevent intrusion, not deletion.

Reset account

Irrevocably delete all gameplay progress and virtual property on your account—inventory, formations, currencies, quests, awards, unlocks, castle progression, and related records—while keeping the account itself. Your login id, legal acceptance, and account identifiers remain so you can continue playing from a new-player state. This action cannot be undone.

Terminate account

Permanently end your account and remove your ability to use it. You are logged out immediately; the account is marked terminated and your login id is released so the same email may be used to register a new account later. Gameplay and linked records may remain in our systems for a period under referential integrity and retention rules; identifiable profile data on terminated accounts is anonymized after 90 days where our retention practices apply. Some records may still be retained where legally required.

Objection

Where we process personal data based on legitimate interests, you may object to the processing on grounds relating to your particular situation.

How to exercise your rights

Where available in Heroes of Legends, use Settings → Account for personal data download, account lock, account reset, or account termination (see Self-service account controls above).

For other requests—or if you cannot access your account—send your request to: Contact us through the in-game support channel or our website contact form.

To protect accounts from unauthorized access, we may need to verify your identity before processing certain requests.

Supervisory authority

You have the right to lodge a complaint with a competent data protection supervisory authority.